Terms of Service

Terms of Service — Westchester VoiceWorks

Effective Date: December 2025
Contact: [email protected]

Welcome to Westchester VoiceWorks (“Company,” “we,” “our,” “us”).
By accessing or using our website, services, AI tools, or features (“Services”), you agree to the following Terms of Service (“Terms”).
Please read these Terms carefully.

If you do not agree with these Terms, you may not use the Services.

1. Description of Service

Westchester VoiceWorks provides:

24/7 AI-powered call answering

Lead capture and qualification

Transcripts, summaries, and call recordings

Calendar booking

CRM automation and communication tools

Subscription-based access to our platform and features

Our Services are intended for service-based businesses, including contractors, local businesses, and professional service providers.

2. Eligibility

To use our Services, you must:

Be at least 18 years old

Have the legal authority to enter into a contract

Use the Services for lawful business purposes

Provide accurate information during onboarding

3. Account Registration

To access certain features, you may need to create an account through our software platform.
You agree to:

Provide accurate and up-to-date information

Keep login credentials secure

Notify us immediately of unauthorized access

You are responsible for all activities under your account.

4. Client Responsibilities

You agree to:

Provide accurate business information for call scripts, workflows, and setup

Review AI outputs for accuracy and suitability

Ensure your business complies with all industry-specific regulations

Not use our Services for illegal, harmful, or misleading purposes

AI responses may not be perfect; you are responsible for reviewing call outcomes and transcripts.

5. Data and Call Handling

By using our Services, you agree that:

Calls may be recorded, transcribed, and summarized

Lead data, caller details, transcripts, and recordings may be stored in:

GoHighLevel (GHL)

Google Drive

We may use internal AI tools to process information (e.g., speech-to-text, call summarization)

You maintain ownership of your business’s customer data.

6. Payment, Billing & Subscriptions

Our Services are billed through Stripe on a subscription basis.

By subscribing, you agree to:

Provide valid payment information

Allow automatic monthly charges

Pay all applicable fees on time

6.1 Failed Payments

If payment fails:

Your account may be suspended

Continued non-payment may result in cancellation

6.2 Refund Policy

All subscription fees are non-refundable, unless otherwise required by law.

7. Prohibited Uses

You agree not to:

Use the Services to harass, defraud, or harm others

Share private customer information with unapproved third parties

Upload malicious code or disrupt the platform

Misuse AI-generated content or impersonate individuals

We may suspend or terminate your access if you violate these rules.

8. Service Modifications

We may:

Update or modify the Services

Add or remove features

Change pricing with reasonable notice

We are not liable for:

Outages

Delays

Issues caused by third-party platforms (GHL, Stripe, Google, AI providers)

9. Intellectual Property

All content, branding, logos, training materials, and platform features provided by Westchester VoiceWorks remain our exclusive property.

You may not:

Copy

Reproduce

Resell

Reverse engineer

Misrepresent ownership of our content or systems

10. Limitation of Liability

To the fullest extent permitted by law:

We are not responsible for losses due to missed leads, AI errors, technical failures, or third-party service interruptions.

We are not liable for indirect, incidental, or consequential damages.

Your sole remedy for dissatisfaction with the Services is discontinuing use.

11. Disclaimer

Our AI tools are designed to assist, but:

Accuracy is not guaranteed

Results may vary

AI-generated responses should be reviewed for suitability

You understand and accept that AI may occasionally produce errors.

12. Privacy

Your use of the Services is also governed by our Privacy Policy, available on our website.

13. Termination

We may suspend or terminate your account if:

You violate these Terms

Your payment fails

You misuse the platform

You engage in harmful or fraudulent activities

You may cancel your subscription anytime through Stripe or by contacting us.

14. Governing Law

These Terms are governed by the laws of the United States and applicable CCPA guidelines, without regard to conflict-of-law principles.

15. Changes to Terms

We may update these Terms from time to time.
The “Effective Date” will be updated to reflect changes.

16. Contact Us

For questions or support:

📧 [email protected]