We can typically have your service up and running within 24-48 hours. After a brief setup call to understand your business and call handling preferences, we'll configure your account and you can start forwarding calls immediately.

Yes, absolutely. We answer every call with your business name and greeting, making the experience seamless for your customers. They'll never know they're speaking with an answering service.

You can choose to receive call summaries via text message, email, or both. Messages are sent immediately after each call and include the caller's name, contact information, reason for calling, and any other relevant details we captured.

Yes. We can flag urgent calls and follow custom escalation procedures you provide. Whether that means contacting you directly, sending priority notifications, or following specific routing instructions, we'll handle emergencies according to your protocols.

That works perfectly. You can set up call forwarding to activate only during your off-hours, weekends, or any other time you specify. We're flexible to match your exact coverage needs.

We offer flexible month-to-month service with no long-term contracts. You can adjust your plan or cancel at any time. Our goal is to earn your business every month through reliable service.

We work with most phone systems and can integrate with popular CRM and ticketing platforms. During setup, we'll discuss your existing tools and find the best way to deliver call information in a format that works for your workflow.

Yes, we offer bilingual English and Spanish call answering. If you serve a diverse customer base, we can ensure every caller receives professional service in their preferred language.

No. Westchester VoiceWorks works alongside your existing phone setup. There’s no need to change how your business currently operates.