Privacy Policy

Westchester VoiceWorks — Privacy Policy

Effective Date: December 2025
Contact: [email protected]

Westchester VoiceWorks (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, services, and AI-powered call handling system.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

When you use our website forms, contact us, or book a call through our calendar, we may collect:

Name

Email address

Phone number

Business name

Any message or details you voluntarily provide

1.2 Information Collected via AI Voice Services

As part of our 24/7 AI receptionist services, our system may automatically collect:

Caller phone numbers

Call audio recordings

AI-generated transcriptions

Conversation summaries

Lead details gathered during the call

Call metadata (date/time, call duration, etc.)

This information is collected to provide accurate service, qualify leads, and deliver call summaries to your business.

1.3 Payment Information

If you subscribe to our services, payments are processed securely through Stripe.
We do not store or process your credit card information directly.

2. How We Use Your Information

We use your information to:

Provide and improve our AI receptionist services

Respond to your inquiries and support requests

Deliver call summaries, transcripts, and lead information

Process payments and manage billing

Maintain and improve our CRM and internal operations

Communicate service updates, changes, or important notices

We do not sell your personal information.

3. How We Store and Protect Your Information

Your information is stored securely using:

GoHighLevel (GHL) — CRM and automation system

Google Drive — internal document and data storage

We follow industry-standard security measures, including:

Secure transmission (HTTPS)

Restricted user access

Encrypted storage (where applicable through our service providers)

Regular internal reviews of our data practices

While we work to protect your data, no system is 100% secure. We cannot guarantee absolute security, but we use reputable, secure third-party systems.

4. Sharing of Information

We only share your information with trusted partners who are essential for operating our service:

GoHighLevel (GHL): Call handling, calendar booking, CRM, transcripts, and automation

Stripe: Payment processing

AI service providers used by GHL internally (transcription, speech processing)

We do NOT:

Share your customer data with ChatGPT or any OpenAI system

Sell, rent, or trade your information with third parties

Any questions we ask ChatGPT are general and never include customer personal data.

5. Cookies and Tracking

For now, we will list a minimal disclosure:

Our website may use standard cookies or analytics tools to improve user experience and website performance.
If tracking tools are added later (Google Analytics, Meta Pixel, etc.), this policy may be updated to reflect that.

If you want, I can add a more detailed cookie section later.

6. User Rights (US + CCPA Compliant)

Depending on your location, you may have the right to:

Access the personal data we hold about you

Request deletion of your information

Update or correct your information

Opt out of marketing communications

Request a copy of your data

To exercise any of these rights, email us at:
📧 [email protected]

We will respond within 30–45 days as required by law.

7. Data Retention

We retain data only as long as necessary to:

Provide services

Maintain accurate business records

Comply with legal obligations

You may request earlier deletion at any time.

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect information from minors.

9. Changes to This Privacy Policy

We may update this policy periodically.
Updates will be posted here with a revised “Effective Date.”

10. Contact Us

For questions, concerns, or privacy-related requests:

📧 Email: [email protected]